Security & Privacy
Is my SSN visible to anyone?
No, your SSN is not visible to anyone because it is securely encrypted and protected within the system. This ensures that your sensitive information remains confidential and is only used for verification purposes when necessary. The platform takes privacy seriously and implements strict security measures to prevent unauthorized access to your personal data.
What happens if my account is flagged for suspicious activity?
If your account is flagged for suspicious activity, it may be temporarily limited or locked. Follow the instructions provided by the app to verify your identity or contact customer support for assistance.
How do I report fraud or suspicious activity?
To report fraud or suspicious activity, go to the “Help center” section in the app and choose the option to report an issue. You can describe the situation and provide any relevant details. Alternatively, you can contact customer support directly through our phone number +1(877) 390-4076 or email us at [email protected] for immediate assistance. Make sure to act quickly to secure your account and prevent further issues.
What should I do if I suspect unauthorized access to my account?
If you suspect unauthorized access to your account, take action immediately by updating your password to a strong, unique one through the settings. If it’s not already enabled, activate biometrics for added security. Review your transaction history to spot any unfamiliar activity and report the issue to customer support so we can investigate and secure your account. Continue monitoring your account for any further suspicious actions. Acting quickly can help prevent further unauthorized access.
What encryption methods do you use to protect my data?
At YELL, we prioritize the protection of your data by employing advanced encryption technologies. Our multi-layered approach ensures your information is secure at every stage of storage and communication.
- Disk Encryption: Safeguards all data stored on our servers.
- Database Encryption: Protects the data within our databases from unauthorized access.
- Column-Level Data Encryption: Adds an extra layer of security for sensitive data fields.
- SSL (TLS 1.2): Ensures encrypted communication between our servers and your devices, preventing data interception.
- Mobile Local Storage Encryption: Secures data stored locally on your mobile device.
With these robust security measures in place, you can trust that your data is always protected against unauthorized access and breaches.
How secure is the app?
The app is highly secure, using advanced encryption technology to protect your data and transactions. We partner with trusted providers and implement multi-factor authentication to ensure your account remains safe. Additionally, your financial information is stored securely, and regular security updates are applied to safeguard against threats.