Troubleshooting
I forgot my password. How can I reset it?
- Go to the YELL login page and click “Forgot Password.”
- Enter your email address and submit the request.
- Check your inbox for a one-time reset code (don’t forget to check your spam/junk folder if it’s not in your inbox).
- Copy the code, return to the YELL app, and enter it in the designated field.
- Create a new password, save it, and confirm.
- Log in using your new password.
- If you use a password manager, remember to update it with your new password.
I didn’t receive any payment. What should I do?
If you didn’t receive a payment, start by verifying the payment status in your app’s transaction history to see if it was processed. Double-check the payment details, including the recipient information and amount, to ensure everything was entered correctly. Make sure your account balance reflects the expected amount from the payment. Keep in mind that payments may take some time to process, so allow for possible delays depending on the method used.
Review any notifications or alerts in the app that might provide additional information. If you’re still uncertain, contact the sender to confirm they completed the payment without issues on their end. If the payment is still missing, reach out to customer support for further assistance.